FAQS

WHICH SIZE SHOULD I ORDER?

We have designed our pieces with the purpose of creating the perfect fit.

We use European Sizing. Size 34 is an XS, size 36 is a smaller S and 38 is a larger S, size 40 is a M, size 42 a L, size 44 is a XL.  We recommend that you consult our size guide, which can be seen here. If you are in between sizes, we suggest you choose the bigger size. Or email info@demadly.com so we can help you personally to find your best fit. We love to assist you.

 

I NEED HELP WITH ORDERING. IS THERE SOMEONE I CAN CONTACT?

DEMADLY will gladly help you out with your order! Contact us at info@demadly.com

 

CAN I BUY JUST A TOP OR BOTTOM?

Yes, each piece is sold separately. You can order just a top or a bottom to find your unique perfect fit.

 

CAN I TRACK MY ORDER?

Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment.

 

HOW MUCH DOES THE DELIVERY COST?

We currently offer free shipment within Sweden and the EU. To the rest of the world, we offer Express Shipping at a flat rate of $10.

 

HOW LONG TIME DO I HAVE TO RETURN OR EXCHANGE A DEMADLY?

We will happily accept returns and exchanges on all our pieces within 30 days! If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. The item/s must be in original condition with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. Read more here.

 

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES OR TAXES?

Deliveries within the EU and the United States (orders under $800) are free of duties and taxes.

For other international countries, you will be liable for all import duties, customs and taxes that might be levied by your country your order is being shipped to. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by DEMADLY. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.